Talk to us now
Live chat reaches the support team directly. If nobody is online, leave your message anyway: it is saved, and the reply comes to you by email.
Open a ticket
Sign in, go to Settings → Support, and open a ticket. You will see the full thread there, including every reply, and you can add to it at any time.
Tickets are tied to your account, which means we can look at the contract or the transaction you are asking about without you sending us screenshots or account numbers.
What to include
The more of this you give us up front, the fewer rounds it takes.
For a contract question
The contract reference from your trade history, and what you expected to happen instead. We can replay it from the reference alone.
For a deposit or withdrawal
The transaction reference from your statement and the rail you used. For M-Pesa, the confirmation code from your handset.
For verification
Which document you uploaded and when. Identity and address are two separate tracks, so say which one you mean.
For anything visibly broken
What you clicked, what happened, and whether it happens on a phone as well as a desktop. A screenshot helps more than a description.
If you cannot sign in
Use the password reset on the sign-in screen first, which covers most cases. If you have lost access to two-factor authentication, use one of the recovery codes issued when you enabled it. If you no longer have those either, you will need to verify your identity before the account can be recovered, and that is deliberately not a fast process.
Check the help centre first
Most questions are answered there, and the answers are more detailed than a ticket reply would be.